EHR Intelligence April 8, 2020
A lack of delivered promises, interoperability, and integration were common complaints from behavioral health EHR customers.
The majority of customers using a behavioral health EHR vendor are highly dissatisfied with the overall product, according to a recent KLAS report.
Behavioral health issues are an underfunded and overlooked area of the healthcare industry, forcing the need for more comprehensive software solutions.
Of the seven vendors that were scored, all scored below the average software type of an 81 out of 100. In fact, three behavioral health EHR vendors scored in the 70s, one scored a 63.6, two scored in the 50s, and Cerner’s Community Behavioral Health scored an 80.5 percent.
While some vendors improved their products, others had significant drops in...
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