Healthcare IT News August 1, 2024
The health system deployed comprehensive virtual care devices in all of its urgent care clinics, vastly improving the patient and provider experiences and boosting the bottom line.
Staffing for urgent care sites has always been a challenge at Baptist Health, which is headquartered in Louisville, Kentucky, and serves that state and Indiana.
THE PROBLEM
Staff at Baptist Health can look at prior patterns but still struggle at times to predict correctly for specific days and times. Further, with today’s healthcare staffing challenges, even if Baptist Health recognizes a need for extra workers, it may not have the resources to upstaff appropriately.
“Our urgent care centers’ wait times and, hence, patient experience can be greatly impacted by these unpredictable ebbs and...
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