4sight Health January 17, 2024
If you tell consumers in a timely manner exactly what they owe and when they have to pay it, most of them will pay their bills.
That ingrained behavior is why so many consumers, especially seniors, fall for online or phone scams. All they have to read or hear is “pay X by X or else,” and they’re instantly typing in their credit card numbers or checking account and routing numbers.
That ingrained behavior also is what makes healthcare billing and collection — collectively referred to as the healthcare revenue cycle — such a mystery. If you tell patients in a timely manner exactly how much they owe for what and when they have to pay it, most of them...
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