MedCity News February 25, 2025
The operational benefits of automated eligibility and payment workflows are clear, but its impact on people — both patients and staff — may be even more profound.
Insurance eligibility and benefit verification has long been a cornerstone of healthcare operations. Yet for many providers, the traditional manual process remains a source of inefficiency and frustration. Time-consuming, error-prone, and administratively taxing, manual verification often hampers practices’ ability to collect accurate payments upfront — a critical step in creating financial stability and improving the patient experience.
The challenges of manual verification
For healthcare providers, manual insurance verification poses a significant burden. Each verification takes an average of 12 minutes per patient and involves tasks that are highly susceptible to data entry...
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