Becker's Healthcare December 23, 2025
Looking ahead to 2026, Boston-based Athenahealth is preparing to roll out a reimagined EHR experience centered on AI, with a stated goal of reducing clinician and staff burden while improving revenue cycle performance beyond industry benchmarks.
The company said it is focused on what it calls an “AI-native encounter,” expanded automation across revenue cycle management, and scaling AI safely across its customer base, according to Paul Brient, chief product and operations officer for the system.
Reimagining EHR with an ‘AI-native encounter’
At the center of Athenahealth’s roadmap is a redesign of the clinical encounter powered by AI, aimed at restoring the cognitive workflow clinicians followed before EHRs fragmented documentation into multiple steps.
Rather than layering AI onto existing workflows, Athenahealth...
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