HealthIT Answers July 6, 2021
By David Meyers, MD, Acting Director, AHRQ
The COVID-19 pandemic revealed much about our Nation’s capacity—and shortcomings—when faced with an urgent health crisis. One positive aspect it exposed is our ability to adapt. A case in point is telehealth.
Like many others, I found the healthcare community’s ability to innovate nothing short of amazing. In February 2020, just before the pandemic emerged, few Americans used telehealth regularly. Typically, it was used for occasional remote patient consultations and monitoring.
When COVID-19 began its spread, patients and healthcare systems turned to telehealth platforms to maintain connection while avoiding unnecessary exposure. Uptake was enabled as the federal government and private payers revised payment policies and suspended HIPAA-related privacy regulations. In April 2020, when...
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