Healthcare IT News May 15, 2019
Mike Miliard

Even as EHRs, telemedicine and AI continue to transform clinical practice, certain core human qualities – civility, respect, empathy, collaboration – are “what make us valuable.”

CLEVELAND – At the Cleveland Clinic and HIMSS Patient Experience Summit on Wednesday, two experts showed how skills of human interaction are essential to the success of organizational missions.

Technology is transforming communication, and artificial intelligence is becoming more mature and capable every day. But some bedrock human qualities are what will truly enable positive transformation for healthcare organizations: civility, respect, empathy, collaboration, storytelling.

Christine Porath, associate professor at Georgetown’s McDonough School of Business and author of Mastering Civility: A Manifesto for the Workplace; and Geoff Colvin, senior editor-at-large at Fortune and author of...

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Topics: AI (Artificial Intelligence), EMR / EHR, Health IT, Patient / Consumer, Provider, Technology, Telehealth
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