As Patient Safety Improves, Patient Experience Scores Go Down

Patient Engagement November 6, 2023
Sara Heath

The Leapfrog Group fall 2023 Hospital Safety Grades reflect a post-pandemic improvement in patient safety measures, particularly healthcare-acquired infections.

America’s hospitals are starting to rebound after a pandemic-imposed downturn in patient safety performance, particularly in terms of hospital-acquired infections, according to the latest fall 2023 Hospital Safety Grades from The Leapfrog Group.

But as patient safety improved, the patient safety watchdog group said patient experience scores went down for the second year in a row.

“Now that we have pre- and post-pandemic data for patient safety measures, we are encouraged by the improvement in infections and applaud hospitals for reversing the disturbing infection spike we saw during the pandemic,” Leah Binder, president and CEO of The Leapfrog Group, said in...

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