Medical Xpress December 9, 2025
There are more than 1.4 million appointments a day in general practice in England. Traditionally, patients booked by telephone, braving the “8am scramble.” However, a higher proportion of people are now contacting their GP surgery online than by phone, according to new data from the Office for National Statistics.
The UK government recently instructed GP surgeries to offer online consultations from 8am to 6.30pm every day. Online consultation allows patients to explain their problem online. The online forms are checked, and patients are then spoken to on the phone or invited in for an appointment if needed.
Different GP surgeries use different online consultation tools, so you might not use the same system as friends or family.
Using online consultation...
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