Harvard Business Review December 3, 2021
Summary.
Most legacy firms rely on episodic data, generated by discrete events such as the shipment of a component from a supplier, or the sale of a product. The explosive power of digital platforms, on the other hand, stems from their use of interactive data, streamed by users interacting with platforms. Tapping the power of interactive data is more and more possible for legacy firms now, thanks to sensors and the internet of things (IoT). Shifting from episodic to interactive data is not easy. Yet it is an essential part of any legacy firm’s digital...