Forbes October 22, 2024
Peter Karlson is the founder of NeuEon, a company focused on business and technology transformation.
In the first article of this series, we looked at the basics of a managed services provider (MSP) and how they can help your organization lower operational costs and deliver high-quality IT services to your end users without you having to hire, train and equip technical staff. That all sounds wonderful until it isn’t. MSPs fail to meet their promises and clients’ expectations for several reasons.
Communications
While many MSPs over-communicate during the sales process, their communication cadence and interest may wane after signing the contract. We have seen the weekly, monthly and quarterly meetings drop to “every once in a while” on many occasions.
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