HealthLeaders Media November 2, 2023
The healthcare landscape is ever evolving, and revenue cycle leaders need to be creative when bolstering the patient financial experience.
KEY TAKEAWAYS
– Finance leaders are putting more effort into simplifying their customer payment experience.
– Cash sharing apps offer an easy to use and accessible method for patients, which can help speed up an organization’s payment reconcilation process.
As more organizations are looking to improve patient experience, revenue cycle and finance leaders are getting creative with new payment options.
Complex billing processes can translate into a disjointed patient payment experience. In fact, a recent report by US Bank found that common complaint amongst patients is that their bills are “confusing and unclear,” leading 55% of finance leaders to reevaluate...
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