NEJM August 3, 2021
With Komal Bajaj, MD, Eric Wei, MD, MBA & Namita Seth Mohta, MD

“I don’t think we can ever look at health care delivery, quality and safety, transformation and work, without having equity at the forefront of everything that we do,” says Eric Wei, MD, MBA, Senior Vice President and Chief Quality Officer for NYC Health + Hospitals.

Summary

Top leaders in quality at NYC Health + Hospitals discuss how restoring psychological safety among their staff affects not just how health care is delivered, but how it feels to deliver that care. The Chief Quality Officer for NYC Health + Hospitals/Jacobi and Senior Vice President and Chief Quality Officer for NYC Health + Hospitals describe recent transformation efforts at...

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Topics: Equity/SDOH, Health System / Hospital, Healthcare System, Interview / Q&A, Patient / Consumer, Provider, Safety, Trends
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