Becker's Healthcare July 30, 2024
Patients are becoming less satisfied with physical pharmacies as popularity rises for online and mail-order services, according to J.D. Power’s 16th annual U.S. Pharmacy Study.
Compared to the company’s 2023 study, customer satisfaction with mail-order pharmacies saw a six-point increase (on a 1,000-point scale). Chain drugstores, meanwhile, received satisfaction scores “far below the brick-and-mortar category average,” J.D. Power said in a July 30 news release.
The overall patient satisfaction score for brick-and-mortar locations dropped 10 points.
The consumer insights and data company surveyed more than 13,000 pharmacy customers who filled a prescription between September and...
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