PYMNTS.com January 22, 2026
Predictions about generative artificial intelligence (AI) often focus on extremes, from mass job displacement to sweeping productivity gains. New usage-level data from Anthropic offers a more measured picture of what is happening inside real workflows today.
In its latest Economic Index report, Anthropic analyzes anonymized Claude.ai and first-party API interactions from November 2025 to track how AI is used at the task level, how autonomous those interactions are, and how performance changes as tasks become more complex.
Instead of relying on surveys or self-reported adoption, the report examines millions of actual interactions and classifies them across more than 3,000 distinct work tasks. It introduces five “economic primitives” — task complexity, user and AI skill, autonomy, success rates, and purpose of...
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