Health Payer Intelligence June 29, 2020
The artificial intelligence virtual assistant helps improve medication adherence and member engagement through 24/7, personalized service.
Anthem Blue Cross Blue Shield in Ohio (Anthem) developed the Anthem Skill to help members pursue medication adherence and better member engagement through Alexa-enabled devices.
”We work every day to create a data-driven, simple, and personal health care experience for our members,” said Steve Martenet, president of Anthem Blue Cross and Blue Shield in Ohio. “Expectations have evolved and people want secure and easy-to-use access to their health information across multiple devices including phones, tablets, computers and virtual assistants. Enhancing the Anthem skill for Alexa is just the latest step in our digital-first approach to healthcare.”
Through the Anthem Skill, Alexa, Amazon’s cloud-based, artificial...
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