Behavioral Health Business November 10, 2023
Virtual care provider Amwell (NYSE: AMWL) has its sights set on using artificial intelligence to bolster its behavioral health capabilities.
The telehealth giant recently launched a system within its platform that immediately connects patients to a therapist in real time.
After Amwell providers or its AI-backed automated systems determine the patient needs mental health services, the patient is queued to see a clinician on the same platform. The move is meant to bridge a systemic gap in health care: patient activation.
Amwell rolled out the system near the beginning of the quarter. It’s part of the company’s rolling implementation of Converge, a unified tech platform.
Survey data show that about 42% of Americans who sought mental health care couldn’t get...
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