Amid pandemic, specialty telehealth outpaces urgent care, Amwell poll says

Healthcare DIVE October 6, 2020
Rebecca Pifer

Dive Brief:

• Doctors and consumers expect to use virtual care more often after COVID-19 than they did before, according to a new survey from telehealth vendor Amwell, hinting at the long-term potential of the virtual care model in healthcare.
• Prior to the pandemic, the majority of virtual visits were for on-demand urgent care. But this year, the volume of virtual specialty and scheduled visits outpaced urgent care, suggesting telehealth is becoming normalized across more fields and use cases. Only about 21% of consumers had a virtual visit for on-demand urgent care visit this year. By comparison, 54% had a scheduled visits with their primary care physician.
• Telehealth use spiked during 2020, with 22% of consumer and 80% of physician...

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