Becker's Healthcare November 15, 2023
Paige Twenter

Pittsburgh-based UPMC’s Center for Connected Medicine teamed up with KLAS Research to survey 25 health system pharmacy leaders whose systems operate an average of seven ambulatory pharmacies each.

Not all health systems own ambulatory pharmacies — two-thirds of the hospital systems UPMC contacted relied on external locations — but among the surveyed systems, retaining patients was the No. 1 reason for operating an ambulatory pharmacy.

The report defines ambulatory pharmacies as retail-style or walk-in pharmacies owned by hospitals or health systems. Inpatient pharmacy services are not included in this term.

In a question about the top challenges of running an ambulatory pharmacy, nearly every health system pharmacy leader answered differently. Only two responses saw duplicates: 340B program complexities...

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