PYMNTS.com November 28, 2023
Amazon Web Services (AWS) has unveiled five tools powered by generative artificial intelligence (AI).
Four of the tools are designed to help organizations deliver better customer experiences at a lower cost, while the fifth helps supply chain professionals carry out their tasks, AWS said in two Tuesday (Nov. 28) press releases.
To help companies deliver better customer experiences, AWS has added four generative AI capabilities to its cloud contact center called Amazon Connect, according to one press release.
Amazon Q in Connect provides customer service agents with real-time responses and recommended actions; Amazon Connect Contact Lens gives managers summaries of customer conversations; Amazon Lex in Amazon Connect helps contact center administrators build chatbots and interactive voice response (IVRs); and Amazon...
Today's Sponsors
Today's Sponsor