Amazon and Walmart Use GenAI to Cut Vendor Costs

PYMNTS.com June 7, 2024

As Amazon and Walmart compete for retail dominance, the two industry giants are implementing generative artificial intelligence across the supply chain to cut costs and boost profits.

Amazon shared in a Monday (June 3) blog post how it is using AI at select sites to reduce returns through its “Project P.I.” model, named to suggest it works like a detective, scanning products for defects before they ship. The technology uses computer vision and generative AI to check factors such as product size and color while also looking into the root cause of the problems to preempt future defects. Amazon intends to expand the capability to more sites throughout the year.

“We want to get the experience right for customers every...

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