PYMNTS.com March 21, 2025
Tariff pressures are squeezing the retail and eCommerce sectors. What are the two behemoths dominating the space, Walmart and Amazon, doing in response?
The answer, according to the news this week, is doubling down on technology to enhance operational efficiency and making calculated moves to capture new markets in the face of ongoing uncertainty.
Artificial intelligence (AI) is shaping the future of both companies. Amazon is focusing on customer engagement and automation while Walmart leverages AI for merchant efficiency and product sourcing. Meanwhile, Amazon’s privacy changes in its smart device lineup underscore the broader debate surrounding consumer data rights in an AI-driven world.
At the same time, the companies’ maneuvers into new marketplaces, like Walmart’s deeper expansion into freight services...
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