PYMNTS.com January 21, 2026
Amazon has launched an artificial intelligence (AI) assistant for its One Medical app.
The agentic AI tool, announced Wednesday (Jan. 21), is designed to help with things like answering health questions, scheduling appointments and managing medications.
“The U.S. health care experience is fragmented, with each provider seeing only parts of your health puzzle,” said Neil Lindsay, senior vice president of Amazon Health Services. “Health AI in the One Medical app brings together all the pieces of your personal health information to give you a more complete picture—helping you understand your health, and supporting you in getting the care you need to get and stay well.”
Developed with One Medical’s clinical leadership, the Health AI assistant offers 24/7 personalized health guidance...
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