Physicians Practice March 27, 2024
The days of “bad ‘bots” are behind us so put smart virtual assistants to work in your practice to reduce call volume, deliver self-service options to patients and improve operational efficiency.
Staff at primary care practices (PCPs) are inundated with patient calls, straining resources on all fronts.
Interactive virtual assistants powered by generative artificial intelligence (AI) and with the capacity for natural language processing can tackle these complex challenges. These digital solutions can now be built in hours, rather than weeks or months, leveraging existing content approved by the organization to ensure accuracy and security. They can be quickly deployed on a website to answer routine questions and relieve the burden on contact centers, the front desk, and support staff.
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