PYMNTS.com February 21, 2023
Friction in accessing digital healthcare services may be a fixable barrier for low-income patients.
Beginning in July 2022, as part of a larger focus on the ConnectedEconomy™, PYMNTS began tracking day-to-day connectivity, specifically between U.S. income brackets, comparing the habits of the country’s highest- and lowest-paid consumers. With a specific focus on how the country’s digital transformation impacts the nation’s economy and consumers’ lives online, the results were surprising. Initial research into how these factors impact the ConnectedEconomy™ found that income disparities were closely related to “connectivity gaps.”
Following up six months later, PYMNTS’ “Digitally Divided: Work, Health and the Income Gap” found this connectivity gap has only widened. High-income consumers, making over $100,000 annually, participated in the...
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