AJMC Studies Explore the Pandemic’s Impact on Telehealth, Care Access, and Patient Experience

AJMC March 14, 2025
Brooke McCormick

These studies published in The American Journal of Managed Care® explored telehealth, care access, and patient experience during the COVID-19 pandemic.

March 11, 2025, marked 5 years since the World Health Organization (WHO) declared COVID-19 a pandemic. Between January 22, 2020, and March 10, 2023, Johns Hopkins University recorded over 676 million confirmed COVID-19 cases worldwide and more than 6.8 million related deaths.¹ In the US alone, more than 103 million cases and over 1 million deaths were reported during this timeframe.

The COVID-19 pandemic reshaped the health care landscape, accelerating shifts in care delivery. As highlighted in studies published in The American Journal of Managed Care^®, it led to a surge in telehealth utilization. However, other studies found that,...

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