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AI’s value is not yet clear in benefits administration, says VA
Healthcare IT News May 31, 2024
The Veterans Affairs Office of Information and Technology finds artificial intelligence-driven clinical documentation is helping to solve physician burnout, but the value for benefits administration is yet to be determined.
Dr. Kaeli Yuen, the Veterans Affairs artificial intelligence product lead within the VA Office of Information and Technology’s Office of the Chief Technology Officer, provided an update on the agency’s assessment of various AI pilots at an American Council of Technology-Industry Advisory Council’s Federal Insights Exchange meeting in Washington, D.C., this week.
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Yuen said that while many veterans are skeptical about recording their doctors’ visits, doctors are enthusiastic, according to a report from MeriTalk, a public-private partnership.
“It’s pretty incredible,” Dr. Susan Kirsh, the VA’s deputy undersecretary...
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