AJMC September 30, 2025
Pearl Steinzor, Clarissa Riggins, Christopher Gold, DO Fact checked by: Julia Bonavitacola

Health care providers face mounting claim denials, data errors, and staffing shortages, according to Experian Health’s 2025 State of Claims survey.1 Although 67% of providers believe artificial intelligence (AI) can improve the claims process, only 14% have implemented AI tools. The findings point to a widening gap between awareness and adoption, with missed opportunities to improve revenue cycle performance.

“I know there’s a lot of discussion and debate, and I would call it ideation, around AI right now and how to apply it in health technology, specifically in the revenue cycle,” said Clarissa Riggins, chief product officer, Experian Health, in an interview with The American Journal of Managed Care® (AJMC®). “I think the big message to take away is that...

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Topics: AI (Artificial Intelligence), Insurance, Payer, Provider, Survey / Study, Technology, Trends
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