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Vivek Jetley is President and head of analytics at EXL, a global leader in data, analytics and AI to Fortune 500 companies.
Some cracks are starting to emerge in the hype cycle surrounding generative artificial intelligence (GenAI). After reaching the “peak of inflated expectations” in August 2023, many companies have started to encounter challenges when it comes to extracting real, meaningful value from the technology. Now is the time to address those concerns head-on or face a long journey of losing and slowly rebuilding trust in tools that leverage GenAI.
To get a better feel for where the world is right now when it comes to overall perceptions of GenAI and specific concerns about its implementation in the professional setting,...
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