News-Medical.Net October 17, 2024
Researchers at Stanford University found that AI-generated responses to patient messages achieved higher satisfaction rates than clinician responses, though empathy and quality remained strong in endocrinology.
In a recent study published in JAMA Network Open, researchers at Stanford University evaluated the satisfaction of laypeople with artificial intelligence (AI) responses relative to clinician-to-patient messages. Generative AI can potentially help clinicians respond to patients’ messages. While AI-generated responses exhibit acceptable quality and a low risk of harm, the perspectives of laypersons toward AI-generated responses have been rarely explored in detail.
The study and findings
In this cross-sectional study, researchers investigated laypersons’ satisfaction with AI-generated responses compared to clinician-to-patient messages. They screened 3,769,023 patient medical advice requests in health records and included 59...
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