Becker's Healthcare July 16, 2024
Artificial intelligence drafted patient portal messages of similar quality to those written by human clinicians, according to a new study from New York City-based NYU Langone Health.
Since 2023, in an effort to reduce provider burnout, the health system has used a private version of OpenAI’s GPT-4 generative AI technology to draft responses to Epic EHR In Basket inquiries. In the July 16 JAMA Network Open study, 16 primary care physicians were asked to assess 344 pairs of patient portal responses, not knowing which were written by AI or humans. The scores for accuracy, completeness and tone did not differ statistically.
“This work demonstrates that the AI tool can build high-quality draft responses to patient requests,” said corresponding author Devin...
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