Becker's Healthcare April 15, 2024
Naomi Diaz

UC San Diego Health has been piloting the use of generative artificial intelligence in its Epic EHR system to help draft responses to patient messages and found that the tool is assisting physicians in drafting more empathetic responses.

Initiated in April 2023, the University of California San Diego School of Medicine conducted a study of the tool in the health system’s EHR to test its ability to draft physician responses to nonemergency questions.

The results, published April 15 in JAMA Network Open, found the tool did not reduce physician response time to messages, but it was able to start an empathetic...

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Topics: AI (Artificial Intelligence), EMR / EHR, Health IT, Physician, Provider, Technology
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