PYMNTS.com September 9, 2024
Generative artificial intelligence (AI) is expanding workers’ capabilities far beyond their current skill sets, but experts warn that human oversight remains crucial to ensure quality and avoid pitfalls.
AI is transforming office work across industries. Marketing, HR and software development employees now handle complex data analysis and coding tasks, often without needing more extensive technical training. This shift enables new capabilities and reshapes traditional job roles and skill requirements.
“This exciting new tech will have a profound impact on financial services, for both customers and businesses in the sector,” Scarlett Sieber, chief strategy officer at Money20/20, told PYMNTS. “Customers will receive hyper-personalized financial advice, faster customer support and a more seamless user experience. Financial service providers will benefit from reduced...
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