pharmaphorum July 6, 2020
The COVID-19 pandemic has placed enormous stress on both healthcare systems and researchers, and people all across the sector are looking for digital solutions to help ease the pressure. Chatbots are one technology that could speed up how people interact with researchers and find medical information online – and they have already been embraced by several companies in the industry.
When a user inputs a question into a chatbot, the programme uses artificial intelligence (AI) to find and provide the most appropriate answer straight away, presenting the text in a natural, conversational tone. This makes it easier for people to engage with researchers and help centres, and allows for a high level of automation.
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