Health Payer Intelligence April 22, 2021
Agents are not financially incentivized to offer information on Part D and Medicare Advantage plans that are not in their contracts, hindering beneficiaries from making an informed decision.
Agents play a major role in guiding members during Medicare Advantage plan enrollment, but their methods may limit members’ ability to know all of their health plan options, a Commonwealth Fund study discovered.
Medicare enrollment is a source of much confusion for Medicare beneficiaries, with over 37 percent of seniors not knowing where to start their health plan search.
“Medicare beneficiaries have more plan choices than ever before, including private plans,” the researchers explained. “Beneficiaries think the selection process and plan options are complicated, with reported complexity increasing among people in poorer...
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