Health Payer Intelligence May 16, 2018
Payers can add value to their health plan options by offering telehealth and remote care benefits to beneficiaries.
Payers that include telehealth and remote care benefits in their health plan options could position themselves as leaders in health plan value, convenience, and innovation.
Health plans are challenged to improve customer service and member satisfaction in an industry that has not produced ideal member experiences.
Commercial health plans are falling behind other industries in key consumer satisfaction metrics, including convenience, helpfulness, and user-friendliness. Providing telehealth options could provide an opportunity for payers to address some of these concerns.
Telehealth is a serviceable healthcare delivery tool since many state governments have lowered legal barriers to telehealth adoption.
Last year, 64 bills were...
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