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Adapting to the Changing Urgent Care Landscape and Evolving Patient Behavior
HealthIT Answers November 30, 2023
The urgent care industry has faced unprecedented challenges and opportunities in the past few years due to the COVID-19 pandemic and its aftermath. Urgent care (UC) clinics have seen fluctuations in visit volumes and changes in acuity of care against the backdrop of evolving patient expectations. To survive and thrive in this dynamic environment, urgent care leaders must take note of changes in patient behavior, collect and analyze data in creative ways, and revisit to the “basics,” refocusing on traditional urgent care offerings. UCs can support their operations amid these changes and capitalize on new opportunities by optimizing their performance metrics with clinical data.
Observing Changes in Patient Behavior
The urgent care industry proved its value through its adaptability and...
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