Healthcare Finance News January 28, 2021
There’s a desire for greater personalization, with 86% of members wanting their plan to personalize communication, care and services.
Medicare Advantage members are accustomed to change, at least according to new numbers provided by a new Icario survey. Conducted online by the Harris Poll among more than 1,200 Medicare subscribers, of whom 535 are Medicare Advantage subscribers, the poll revealed that 40% of Medicare Advantage subscribers made changes to their plans for 2021 and 25% say they stayed in a Medicare Advantage plan but changed health plan providers.
Icario is a health action company that uses technology, data science and behavioral insights to improve health outcomes.
The survey showed high levels of member satisfaction and an interest in personalization. Largely,...
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