A new patient portal workflow: What challenges can practices expect?

Medical Economics June 14, 2024
Chris Mazzolini

A Philadelphia-area medical practice experimented with having medical assistants triage patient portal messages. What challenges did they experience with this new workflow?

A small study conducted at a primary care practice in Philadelpha found that using medical assistants to filter and triage patient portal messages was an effective time saver for physicians, and had other beneficial results when it came to physician burnout and a gender gap in responses. But what challenges did the practice experience as a result of this new workflow?

The results of the...

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