Patient Engagement March 28, 2024
As health systems explore how to fortify their primary care offerings, they might consider healthcare consumerism and a consumer-obsessed mindset.
While healthcare consumerism has reshaped the way patients engage and feel empowered in their care, for many health systems, it’s had the opposite effect, fragmenting patient care access and threatening the continuity of primary care into high-acuity settings—not to mention organizational bottom lines.
Consumerism in healthcare has heralded a new era in which patients are the arbiters of their own health and well-being journeys. With patients responsible for more of their healthcare, their decisions are guided not just by their clinical needs but also by their personal preferences.
“We’ve long seen this demand for easier access to care, faster access...
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