MIT Technology Review February 5, 2024
The Limbic chatbot, which screens people seeking help for mental-health problems, led to a significant increase in referrals among minority communities in England.
An AI chatbot helped increase the number of patients referred for mental-health services through England’s National Health Service (NHS), particularly among underrepresented groups who are less likely to seek help, new research has found.
Demand for mental-health services in England is on the rise, particularly since the covid-19 pandemic. Mental-health services received 4.6 million patient referrals in 2022—the highest number on record—and the number of people in contact with such services is growing steadily. But neither the funding nor the number of mental-health professionals is adequate to meet this rising demand, according to the British Medical Association....
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