PYMNTS.com December 28, 2022
Unified digital healthcare platforms cure pains for consumers seeking better experiences in treatment and payment. And it turns out that patients who have been jilted by tech or other bottlenecks along their medical journey are wide open to trying something new.
This, according to “Healthcare In The Digital Age: Consumers See Unified Platforms As Key To Better Health, a PYMNTS and Lynx collaboration that surveyed more than 2,500 U.S. consumers/patients and found that an easy-to-use unified platform is in high demand.
Our research found that only 42% of consumers are very or extremely familiar with their health insurance benefits, which is the starting point for much of the confusion later in the healthcare journey — especially when it comes time...
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