90% of Providers Use Paper, Manual Process for Patient Collections

RevCycle Intelligence April 16, 2019
Jacqueline LaPointe

Providers still rely on paper and manual processes for patient collections despite increasing consumer demand for more convenient, electronic payment methods.

Ninety percent of healthcare providers still use paper and manual processes for patient collections, resulting in slower and less successful payment collection, a new survey shows.

The findings from the survey representing over 100,000 providers nationwide are included in InstaMed’s ninth annual Trends in Healthcare Payments Report. This year’s report revealed that 69 percent of providers experienced an increase in patient financial responsibility from 2017 to 2018, with the total volume of patient payments growing by 67 percent from three years prior.

With patient financial responsibility on the rise, providers are increasingly concerned about their patient collection strategies. In...

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