Becker's Healthcare February 20, 2020
Compared to new and disruptive competitors such as digital health apps, insurance startups and retail health hubs, traditional health systems are underperforming in terms of consumer-facing digital experience, a new report finds.
The Healthcare Consumer Digital Experience Analysis, from Centric Digital and Navigant, evaluated the digital presences of more than 1,400 hospitals and health systems. As a result, about nine out of 10 were found to be severely lagging behind “healthcare disruptors.”
Here are the top three ways in which the average hospital or health system is trailing behind disruptors such as Oscar, CVS Health, Zocdoc and One Medical, according...
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