Becker's Healthcare July 26, 2024
Benita Tapia, RN, administrator and director of nursing at Beverly Hills, Calif.-based 90210 Surgery Center, joined Becker’s to discuss what’s missing in ASC conversations with payers.
Question: What’s missing in ASC conversations with payers?
Editor’s note: These responses were edited lightly for clarity and length.
Benita Tapia: When ASCs engage in conversations with payers, several key points are often overlooked beyond the obvious cost savings from shifting cases from hospitals to ASCs. Here are some crucial aspects that should be emphasized:
1.Patient satisfaction and experience:
- Higher patient satisfaction: Highlight the consistently high patient satisfaction scores in ASCs compared to hospitals. Personalized care, shorter wait times, and less bureaucratic hassle contribute to this.
- Reduced anxiety: Emphasize...
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