8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today February 25, 2020
Colin Hung

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience. But are practices investing in patient experience?

Healthcare IT Today recently sat down with Andrew Hadje, Assistant Director, Association Content at the Medical Group Management Association (MGMA) to find out. During our conversation Hadje shared tangible, actionable ways practices and medical groups are improving patient experience. Throughout the year, MGMA has been gathering feedback and information from its members on this important topic.

Here are 8 ways practices are working to keep and delight patients:

1. Let patients book...

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