Business Wire February 18, 2020
Patients would visit their healthcare provider more often if the experience was catered to them as individuals
WELLESLEY HILLS, Mass.–Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today announced new research revealing consumer opinions about their experiences with healthcare organizations. Conducted by Dynata, the survey of more than 1,000 U.S. consumers uncovers that nearly half feel they are not receiving a holistic experience from their healthcare provider.
“Modern healthcare organizations must adopt a consumer-centric way of thinking”
Consumers increasingly expect their experience with healthcare organizations to be personalized and seamless, allowing them to access the information they need when they need it. However, a...
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