HIT Consultant January 19, 2022
Troy Lase, Associate Director, Commercial Strategic Planning, IQVIA and Richard Marcil, Chief Customer Officer, ConversationHEALTH

Each day life science companies respond to numerous medical information inquires – many of which are similar in nature or can be simply addressed. However, as we have seen in the news reports with the Great Resignation and many workers searching for new careers, the number of individuals interested in working in a medical information contact center may be waning. When you combine this with the rising volume of inquiries or medical inquiries and patient expectations for a real-time response to every question, it becomes a perfect storm – one where life science firms opt to augment human experts in the medical information workflow with automated AI-enabled agents to breeze through the storm of data and inquiries.

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Topics: AI (Artificial Intelligence), Biotechnology, Interview / Q&A, Pharma / Biotech, Technology, Trends
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