68% of hospital leaders say their digital health tools are lacking in patient experience

Becker's Healthcare February 18, 2020
Andrea Park

Though health systems’ adoption of digital health tools is rapidly increasing, with half calling implementation a “high” or “critical” priority, the vast majority of those tools are not delivering the best possible patient experience, a Center for Connected Medicine report finds.

Here are three key findings from CCM’s “The Future of the Digital Patient Experience” report, which surveyed more than 130 healthcare professionals across the U.S., with nearly 95 percent holding management positions, spanning business, IT, cybersecurity, clinical and informatics roles. The CCM is jointly operated by Pittsburgh-based UPMC, GE Healthcare and Nokia.

1. More than three-quarters said their organizations offer at least one digital health tool to patients; 25 percent offer four or more. While one-quarter of respondents whose...

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