Patient Engagement July 9, 2020
Patients took up digital communication tools for the first time during the pandemic, with 63 percent saying they saw good or excellent care quality.
The evidence is mounting that telehealth and digital communication is here to stay, with the latest from Accenture showing 60 percent of patients will continue to access care via telehealth technology.
Virtual care access saw a boom at the start of the pandemic, with more medical providers offering access to care via the technology as a means to keep patients connected with their providers while out of the office. Telehealth proved helpful for COVID-19 symptom screenings, continuing chronic disease management, and helping to connect patients to other types of care.
These benefits have given rise to...